The POS System Support Analyst’s role is to provide end user support to restaurant system users (including troubleshooting system failures and providing instruction on application usage to accomplish business tasks. The Systems Support Analyst will assist in the design, implementation and ongoing enhancement of all restaurant systems including authoring user guides, training materials, and technical references in support of implementation.
To perform the job successfully, an individual should demonstrate the following competencies:
Business Acumen - Employs analytical, critical thinking, and problem solving skills; plans and efficiently organizes work, appropriately seeks, manages, integrates and interprets data. Able to prioritize work and make sound decisions using available data. Exercises good judgment and is committed to excellence and operational integrity.
Collaboration & Customer Relationships - Understands the value of diverse talents and perspectives and encourages diversity of thought and ideas. Is always professional when dealing with internal and external customers. Works through differences and finds a productive common ground with others to achieve mutually beneficial results. Has a strong sense of customer service.
Functional Expertise - Achieves success through a comprehensive knowledge of industry and business as it relates to position. Applies creative solutions resulting in internal and external customer satisfaction. Demonstrates initiative and is accountable for own actions and decisions.
Communication Skills - Has good verbal and written skills; is effective when communicating with peers and superiors as well as with customers and others outside the company. Expresses opinions and ideas concisely. Encourages two-way communication.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
Up to 10% travel between restaurants for training and installation as required.
Work Environment/Physical Demand:
The work environment and physical demands are representative of those an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Some lifting of moderately heavy objects of up to 25 lbs. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, feel, or hear. The employee is occasionally required to stand; walk, stoop and reach with hands and arms.
Occasional evening and weekend work may be required to meet deadlines. Required to participate in on-call support rotation.